Brief Outline of the Presentation and Topic:

Learning Objectives:

•        ITIL Lite: focusing on the tactical and practical

•        Techniques for driving "cost reduction" behaviour

•        The applicability of benchmarking

•        Aligning metrics to your IT compliance requirements

Action Ideas:

•        Selecting and defining the right metrics

•        Using scorecards and dashboards to identify waste

Speakers:

David Mainville, Principal Architect, Consulting Portal

Consulting Porta  is focused on helping fortune 500 clients design and implement IT Service Management programs.  David was the principal architect of Consulting-Portal's IT Service Management methodology and ITSM services.  As CEO David remains very "hands on" and spends a significant amount of his time working directly with clients and project teams in the design and implementation of IT Service Management programs and processes.

David's career started with front line technical roles leading to progressively senior technical and management positions.  He has held the following positions: National Manager of Professional Services, ESM Practice Director, ESM Solutions Architect, Senior ESM Consultant, Field Operations Manager and Senior Field Engineer while serving at Millennia III, IBM Canada Limited and Amdahl Canada Limited.

Consulting-Portal is an itSMF USA Silver Sponsor and an itSMF Canada Gold Sponsor. David has presented at itSMF US National conferences, itSMF (Canada & USA) LIG's, SHARE, IQPC, The Securities Industry and Financial Markets Assocation (SIFMA) National Conference, the Help Desk Institute (HDI) Annual Conference, and The Information Management Forum. 

John Magill, Principal Consultant, Consulting Portal

 John is an ITSM Solutionss Manager / Principal Consultant working with Consulting-Portal of Canada.  He has over twenty-five (25+) years of national and international corporate experience in various industry sectors including manufacturing, banking, telecommunications and investment securities.  He has over ten (10+) years experience in senior IT leadership roles and two (2+) years experience as a management consultant (ITIL v2 & v3 Certified). 

Most recently he has been focusing on IT Service Management (ITSM) initiatives including;

•       ITSM capability and maturity assessments

•       Process assessment, design and implementation

•       ITSM training, education, mentoring

Prior to this, as a corporate senior IT leader, he was involved with;

•       Mid-to-large scale ERP system readiness, impact assessment and implementation

•       Business and IT partnering and alignment

•       IT strategic and tactical planning